Help Center

Whether you’re tracking an order, sorting out a return, or trying to find the right tool for the job, you’re in the right place. Below you’ll find answers to the most common questions and direct links to the full details. If something isn’t covered here, our support team is a message away.

Orders & Order Tracking

Once your order is placed, you’ll receive a confirmation email with your order number. You can check your order status at any time by logging into My Account. From there you can view order history, check status, and access tracking details once your shipment is on its way. If you checked out as a guest, use the link in your confirmation email to track your order.

Shipping & Delivery

We offer free shipping on orders over $99. Shipping options, carrier availability, estimated transit, and any restrictions vary by order size, weight, and destination. For the full breakdown of how we ship and what to expect, visit our Shipping Information page before you order if timing is critical.

Returns & Exchanges

We accept returns within 30 days of delivery on most items. To be eligible, tools must be in original, unused condition with packaging intact. Certain product categories may have restrictions. To start a return or exchange, log into My Account or review the full policy on our Returns & Refunds page. We’ll walk you through the process step by step.

Warranty & Defects

Most tools we carry are backed by the manufacturer’s warranty. If something arrives damaged or develops a defect, the process depends on the brand and product type. Our Warranty Information page explains how to determine coverage, whether to contact us or the manufacturer directly, and what documentation you’ll need. Don’t throw away packaging or paperwork until the tool checks out.

Payment & Pricing

We accept major credit and debit cards. Prices shown on the site reflect current pricing and any active promotions. A few things worth knowing:

  • Your card is charged when your order is placed, not when it ships.
  • Promotional pricing applies only while the offer is active — we can’t apply discounts retroactively.
  • If you see a pricing discrepancy or a charge that doesn’t look right, contact us and we’ll sort it out.
  • Tax is calculated at checkout based on your shipping address.

Account & Sign-In

Having an account makes it easier to track orders, manage returns, and save your information for future purchases. You can create an account at checkout or any time at My Account. If you’ve forgotten your password, use the “Forgot Password” link on the sign-in page. If you’re locked out or having trouble accessing your account, reach out to our support team at Contact Us.

Product & Fitment Questions

With 77,000+ tools across 100+ brands, we know finding the right fit matters. Product pages include specs, compatibility notes, and manufacturer documentation where available. If you’re not sure a tool is right for your application — a specific vehicle, machine, or job — check our guides & blog for practical advice, or contact us before you order. It’s faster than processing a return.

Bulk & Pro Orders

If you’re outfitting a shop, stocking a fleet, or placing a large order for your crew, we want to help you get it right. Bulk orders may qualify for additional support and coordination. Reach out through our Contact Us page with your list and quantities, and our team will work with you directly.

Still Need Help?

If you didn’t find your answer above, we’re here. Reach our support team at Contact Us or email us directly at support@ourtoolcrib.com. We’re available Monday through Friday, 8am–5pm CT, and we’ll get back to you as quickly as we can. For faster service, have your order number ready when you reach out.