Contact Us

Our Tool Crib carries 77,000+ professional tools from 100+ trusted brands, and we know that sometimes you need a straight answer before you can get back to work. Whether you’re tracking a shipment, comparing specs, or putting together a bulk order, our support team is here to help.

Get in Touch

Email is the fastest way to reach us. Before you write in, check the Help Center—most order status, shipping, and return questions are answered there without any wait.

We respond to all inquiries within one business day. Messages received after 5pm CT or on weekends will be answered on the next business day.

What We Can Help With

Our team handles a wide range of questions, including:

  • Order questions — status updates, shipping inquiries, and delivery issues
  • Product and fitment questions — compatibility, specs, and help finding the right tool for the job
  • Returns — we offer 30-day returns; our team will walk you through the process
  • Bulk and pro quotes — contractors, shop owners, and fleet operators can request pricing on large orders

Shipping and Returns at a Glance

Free shipping applies to all orders over $99. Returns are accepted within 30 days of delivery. Full details are available in the Help Center.

Looking for Tools?

If you’re still putting together your order, browse our full shop or explore the hand tools catalog to find what you need. Not sure which brand fits your application? Our brands page breaks down every manufacturer we carry.

We appreciate your business and will get back to you as quickly as we can.