Returns & Refund Policy

Returns & Refund Policy

Effective Date: June 30, 2026
This policy applies to all purchases made at
OurToolCrib.com.
It supersedes any previously published return or refund policy,
including the prior “Refund and Returns Policy” page.

We want you to be fully satisfied with every tool you purchase from
Our Tool Crib. If something isn’t right, we’re here to make it right.
Please read this policy carefully before initiating a return.

1. Return Window

You may return most items within 30 days of the delivery date
shown in your shipment confirmation or carrier tracking record.
Returns requested after 30 days from delivery will not be accepted
unless the item is defective, damaged in transit, or incorrectly shipped
(see Section 8 below).

2. Return Eligibility & Item Condition

Eligible Returns

To be accepted for return, items must meet all of the following conditions:

  • Returned within 30 days of delivery.
  • In new, unused, and uninstalled condition — no signs of use, wear, mounting, or field testing.
  • In original manufacturer packaging, with all original accessories, manuals, hardware, and inserts included.
  • Accompanied by proof of purchase (order number or order confirmation email).
  • Free of damage caused by the customer (beyond what may have existed at delivery — see Section 8).

Non-Returnable Items

Certain items cannot be returned or are excluded from our standard return policy. Please see Section 6 — Non-Returnable & Excluded Items below for the complete list.

3. How to Start a Return

Step 1 — Contact Our Support Team

Before shipping anything back, you must contact us to
obtain a Return Merchandise Authorization (RMA).
Returns shipped without a valid RMA number may be refused or subject
to delay.

Step 2 — Submit Your Return Request

Email us at
support@ourtoolcrib.com
during business hours (Monday–Friday, 8:00 a.m.–5:00 p.m. Central Time)
and include:

  • Your order number (found in your confirmation email or account).
  • The item name and SKU or model number you wish to return.
  • The reason for the return (e.g., changed mind, wrong size/fit,
    defective, damaged in shipping, incorrect item received).
  • Photos of the item and packaging, if the return involves damage
    or a defect.

Step 3 — Receive Your RMA and Instructions

Once approved, we will email you an RMA number and return shipping
instructions. Please write the RMA number clearly on the outside of
the return package. Items must be shipped back within
7 days of receiving your RMA authorization.

4. Refunds

Refund Method

Approved refunds are issued to the original payment method
used at checkout (credit card, debit card, PayPal, etc.).
We do not issue refunds in the form of store credit unless you
specifically request it or unless your original payment method is
no longer valid.

Refund Timing

Once we receive your returned item, our team will inspect it within
3–5 business days
of receipt. You will receive an email notification when your refund
is approved or if there is an issue with the returned item’s condition.

After approval, please allow an additional
3–10 business days for the refund to appear on your
statement, depending on your bank or payment provider.
We have no control over your financial institution’s processing times.

What Is Refunded

  • Item price: The purchase price of the returned
    item(s) will be refunded in full (subject to any applicable
    restocking fee — see Section 7).
  • Original outbound shipping:
    Original shipping charges are not refunded
    on standard returns unless the item was defective, damaged in transit,
    or incorrectly shipped.
  • Return shipping cost: See Section 5.

5. Return Shipping

Standard Returns (Customer-Initiated)

The cost of return shipping on standard
(non-defective, non-error) returns is the customer’s responsibility
unless otherwise stated in your RMA instructions.

We strongly recommend using a trackable shipping service and purchasing
shipping insurance for items valued over $75. Our Tool Crib is not
responsible for returned items lost or damaged in transit.

Defective, Damaged, or Incorrect Items

If your item arrived defective, was damaged during shipping, or was
not the item you ordered, we will cover all return shipping costs.
We will provide a prepaid return shipping label via email upon approval
of your return request. See Section 8 for the full process.

6. Non-Returnable & Excluded Items

In addition to the item-condition exclusions in Section 2, the following
order types are excluded from our standard return policy:

  • Special/custom orders: Items ordered specifically for
    you, drop-shipped directly from a manufacturer per your specifications,
    or configured to custom dimensions or settings are final sale and
    not eligible for return.
  • Hazardous materials: Products classified as hazardous
    for shipping purposes (e.g., certain compressed gases, flammable liquids,
    or batteries shipped separately under DOT regulations) cannot be returned
    by mail.
  • Opened software / activated licenses: Any software,
    firmware update kits, or electronic license codes that have been
    opened, activated, registered, or downloaded are non-returnable.
  • Clearance / final-sale items: Items marked
    “Clearance,” “Final Sale,” or “Non-Returnable” on the product
    listing page at the time of purchase.
  • Used or installed items: Any item showing evidence
    of use, installation, field testing, or modification is ineligible
    for return regardless of the return window.

7. Restocking Fee

A restocking fee of 30% of the item’s purchase price
may be deducted from your refund in the following circumstances:

  • Items returned without original packaging or with damaged packaging.
  • Items missing accessories, manuals, or components included at
    the time of shipment.

No restocking fee will be charged when the return is due to our error
(defective, damaged, or wrong item shipped).

8. Damaged, Defective, or Incorrect Items

Reporting Window

If your item arrives damaged, defective, or is not the item
you ordered, you must report the issue to us within
5 business days of delivery. Reports submitted
after this window may not qualify for a no-cost replacement or
refund at our expense.

How to Report

Email support@ourtoolcrib.com
with:

  • Your order number.
  • A description of the damage, defect, or discrepancy.
  • Clear photographs of: (a) the item, (b) the packaging (including
    the shipping label), and (c) any visible damage to the box or
    protective materials.

Resolution

Upon verification, we will, at our discretion and depending on
inventory availability:

  • Ship a replacement item at no charge; or
  • Issue a full refund to your original payment method,
    including any original shipping charges paid.

We will provide a prepaid return shipping label for
all defective, damaged, or incorrect items. You will not pay return
shipping in these cases.

Please do not dispose of any damaged item or packaging until instructed
to do so. The carrier or manufacturer may require inspection of the
original packaging for damage claims.

9. Manufacturer Warranties

Many of the 77,000+ products we carry are backed by the manufacturer’s
own limited warranty. Manufacturer warranties are separate from and in
addition to this return policy.

If your item develops a defect or fails after the 30-day
return window has passed, the issue is typically handled
directly through the manufacturer under their warranty terms.

For warranty claim guidance, including contact information for our
100+ brands, please visit our
Warranty Information page.

10. Contact Us

Questions about a return, refund, or the status of a return in progress?
Our support team is ready to help.

This policy was last updated on June 30, 2026.